One2Host.com
The Worst Service I have Ever Seen
Been Ongoing for months.

We unfortunately purchased a year's pre-paid service for http://www.one2host.com which is the worst hosting company we have seen on the internet.

We have been with this company for about 5 months now due to pre-paid and are very disappointed and wish there was a way to get our money back.

This company argued with us for 2 months on how they said our FrontPage extensions were working when they were not. They tried to blame our system for it not working (website program). So, we uploaded it to another hosting and it worked just fine. They never did get the hosting working for us. They just stopped answering our emails.

One2host has one of the worst customer service departments around. *They are only available through their email based support desk and that's the best way they found to hide behind their lack of professionalism and knowledge. *In addition to performance issues which plagued my site hosted on their servers (their email POP and redirect services were down weekly), they managed to loose the entirety of my site, including all the database's content and after four days without even addressing my outage, they just asked me to re-upload my site. *No apology for the lost content. *No explanation. *No compensation for the disruption. *If this is the kind of company you want to do business with, think again.
 

I also registered a domain name with one2host...going on 9 days now...I am looking for ways to deal with them, if you have started action in any way I would like to be a part of it...otherwise my proposition to you, would you be a part of my action. I doubt it will come down to litigation, but I have found quite a few unhappy users. I would appreciate any and all users I can add to my list of unhappy customers. Please email me, if you are interested in joining me on my crusade against one2host.
 

Here is a copy of a recent "trouble ticket" I was replied to by one2host.

"I would like to cancel my service with you and would like a refund please. I opened the account with you on Mon, 25 Nov 2002 07:06:45 GMT
and I am not satisfied.

On 12/8/2002 One2host.com added


Unfortunately your request for a refund was made past our seven day money back so we are unable to issue a refund to your account. Please refer to our terms and conditions.
We can however cancel your account.
Please advise


Thank you

One2host Team"

I am amazed at the wonderfull cheery response I recieved and am overjoyed that they would be so kind as to keep my money but still cancel my account!
This will be disputed with my bank-to no end I'm sure! I would love to leave a flamming bag of poo on thier doorstep. Ridiculous behaviour and stupid policies. whats weird is I picked them because I hadn't had any problems with a different site. but then I just built that site and wasn't actively going there everyday so I didn't notice the lack of service that they provided there as well as far as I'm concerned I got screwed and flushed $48+ down a UK toilet but ahhh yes I have unlimited bandwith so I can flush that much more so I feel all warm and fuzzy. Stay away from these crooks they have no interest in customer service, return sales or good business practices. 7 day return policy? I was 11 days------Yeah----look out don't do it its not worth it and it is cheap for a reason.
 

- ignorant slow customer service (the first 10 tickets I've applied for, they responded with "sorry" answer; average answer took 48-72 hours)
- 7 days money back guarantee (where else you saw such thing? 30-days is OK, but 7 days)
- their references are not true!
- their award WebhostMagazine.com Editor's Choice Award is FAKE. I've check with the editor of that site (editor asked to remove with no results)
- annual billing (decent companies should give you a choice of monthly billing)
- you won't be able to return your money if you paid by credit card and reside in US. I've tried. I was told that the seller is located in England and they can't do anything. So not everything is really guaranteed with credit cards!
- other customers opinion. PLEASE READ HERE and HERE and HERE.

Please be aware of One2Host.com - that is how they make their money: after 7 days, you can't reimburse even 1 penny!
 

I paid for a hosting service 2 weeks ago but am unable to get any response from these people as to how to get started. The email links on their website aren't even valid. However, their billing system appears to work as my credit card was charged immediately.